Covid-Driven Remote Services
In this chapter, we take a look at the service offerings that were introduced around the world in response to the Covid-19 pandemic. Citizens and businesses globally had to redefine how they functioned overnight and the role of connectivity in our lives shifted from a ‘nice to have’ to critical for societies and economies to survive. Here, we explore some of the ways service providers met this demand and provided essential access to services for those who needed it most. The demand for many of these remote services is set to persist as the very way many people work looks like it will remain at least partly remote moving forward.
French operator, Bouygues Telecom, launched a ‘Device as a Service’ offering which allows customers to rent smartphones and tablets for a monthly subscription. This launch came as part of Bouygues’ flexible solution offerings which were developed in response to the Covid-19 pandemic. These flexible solutions included device rental plans for temporary and unplanned needs relating to smartphones, PCs, tablets and routers.
Both consumers and small businesses could avail of these rental plans as a way of facilitating remote working during lockdowns and quarantine periods. Services included in the monthly subscription relate to the provision of devices for a period of 24 or 36 months, accessories to protect the devices during use, a warranty for terminals throughout the duration of the contract with replacement within 24 hours, and so on.
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