Digital Experience Management

Smarter Customer Engagement

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Increase Satisfaction, Upsell New Services, Increase Revenues

Openet’s Digital Experience Management solutions enable service providers to provide real-time offers and communications direct to the customer. This enables personalization and contextual marketing which is proven to increase marketing uptake rates and effectiveness of offers as well as reducing churn. 

Having the direct link between back office systems and customer in real-time opens up many new opportunities. For example as a user hits a certain threshold of data use they can be offered more data to cover them for the rest of the day or rest of the month. Users can be offered a roaming deal if they linger in cell sites near the airport

ENABLING SMARTER CUSTOMER ENGAGEMENT: IN REAL-TIME

Digital Experience Management: White Papers