Charter’s M&A success with Openet DBP





Charter is the second largest cable operator in the United States. The company provides a full set of services to more than 26 million consumer and enterprise customers in 41 states. 


The cable industry is in transition. Revenues are under pressure and cable companies have sought to mitigate the financial risk by merging and acquiring other perators, exploiting associated economies of scale. Charter acquired Time Warner Cable and Bright House Networks over the past two years, promising synergies and cost savings to its shareholders.

Acquisitions are challenging at an operational level. The migration of an existing business onto a new platform is always risky. When combining three separate and distinct companies, risks are amplified.

Charter looked for the lowest risk, best value solution to their migration programme and chose a path to integrate Bright House Networks and Time Warner VoIP Solutions onto the Openet Digital Business Platform (DBP). Using components of Openet DBP, such as Offer Catalogue, Openet won the business by presenting the lowest cost and risk approach to digital transformation of voice services for Charter.


Cutover included data migration of several million accounts. Addressing the biggest cost saving opportunities through a component led approach offers strategic choice to the operator in terms of prioritising change elements as well as reducing risk when compared to a big bang, big ticket, high-risk approach to transformation.

The solution bundles components of the Openet Digital Business Platform into a centralised platform that allows Charter to offer new service plans, increases its ability to configure in-house, and supports an agile approach to launch new products and offers.


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