Openet services consists of both professional and managed services. Our professional services team have an industry leading track record of delivering deployments on time that helps drive value and enables change quicker to the end customer. The managed services team are a group of highly knowledgeable industry experts that help operators monitor their network and manage complex environments.
OPENET MANAGED SERVICES
Often service providers want a trusted party of run their OSS/ BSS operations as a managed service. Openet Managed Services is a leading innovator in smart operations for network monitoring and high-performance management of complex networks. Openet Managed Services take the responsibility to manage, operate and optimise today’s highly complex, integrated multi-vendor and multi-platform environments. Our industry-leading tools and instrumentation enable a pre-emptive view of systems performance and a real-time, meticulous view of customer experience.
Openet enables our customers deliver a sophisticated customer services over complex networks. We leverage our extensive global experience to transform your network operations through:
- Operations and operational efficiencies enabled by AI-driven automation
- Fast and accurate prevention, detection, and resolution based on Machine learning
- 360-degree monitoring across the network and IT ecosystem
- Processes to remedy issues before they impact customer satisfaction
- Increased business agility through continuous, business value focused application enhancements and modernisation
Openet managed services have a global operations team, all ITIL Certified, strategically located to provide a full 24x7 proactive and reactive engineering response, thus leaving service provider to focus on growing their business. We offer our customers a 24/7 access to a dedicated service desk, that handles customer incidents, service requests, and information requests.
We provide the following to ensure your IT services run smoothly:
- Smart Network Operations Centre – 24 x 7 rapid response
- Tooling and instrumentation
- CEM measurement – real-time analysis of customer experience
- Independence – Smart operations center is vendor agnostic
- Global coverage: Our smart operations center is Malaysia with additional managed services centers in Ireland, USA and Brazil
WHY OPENET FOR MANAGED SERVICES?
GPOC –SMART NOC
24X7 Rapid Response center
In house developed and best in breed industry tooling and instrumentation
CUSTOMER EXPERIENCE MANAGEMENT
Real-time view of the customer across multiple touch point in the IT ecosystem which impact their real-life experience
Industry-leading tooling using AIOP’s and Global best practice
Openet’s GPOC and Smart operations monitor and support any vendors equipment
Follow the Sun Global Support
Openet’s Professional Services team sits within the Delivery and Customer Enablement organisation and acts as trusted partners to deliver innovative end-to-end solutions for OSS/BSS environments, enabling both digital transformation and network functions, that drive value and enable change. We work hand-in-hand with our global customers to implement complex technology projects from consulting with our customers, architecting solutions, right through to deployment and post-deployment engagement. Using best in class agile lean mindset practices focused on continuous integration, configuration, development and testing to deliver a faster time to value for our customers.
As a team of highly-skilled, driven technologists, we have a proud track record of delivering solutions to our customer’s success. Our team has a proven depth and breadth of experience in successfully deploying and integrating convergent solutions into a multi-vendor environment for Tier 1 global service providers and across a range of markets, such as Mobile, Fixed, Cable & Satellite. Professional Services deliver state of the art solutions, which support our customer’s successful transition to the world of 5G connectivity and digital transformation.
WHY OPENET FOR PROFESSIONAL SERVICES
EXPERTISE TO DEPLOY IN THE CLOUD
Deploying our own Policy, Charging and Mediation products firstly on premise and as we developed more cloud ready version of our software in a cloud environment
INTEGRATE TO 3RD PARTIES
Openet has developed best in Class expertise in managing the integration of 3rd party vendors
Openet has developed best in class tooling to ensure effective monitoring and proactive issue identification and resolution
The latest version of Openet’s core products are developed to be deployed as Micro Service which our Professional Service team support through a DevOps methodology
Openet’s have Professional service teams distributed across the globe, with main offices located in: • Kuala Lumpur, • Dublin, • Reston • Sao Paulo
Supporting the Transition from 4G to 5G Charging
Openet Professional Services has developed a consultancy offering
EXPERTISE ACROSS ALL COMMUNICATIONS
Mobile, Fixed, Cable and Satellite