Using Real-time Notifications to Improve Subscriber Experience
Velcom, part of Telekom Austria Group, has 46% market share in Belarus with nearly 5 million subscribers. Managing bill shock and delivering an enhanced subscriber experience were the key requirements for this operator.
Openet supplied its Policy Manager solution to enable Velcom to:
- Comply with legislation by enforcing data caps with notification
- Introduce service passes of varying duration
- Offer data services at varying levels of QoS for loyalty purposes
Openet Policy Manager enables Velcom to deliver an improved subscriber experience due to real-time notifications for domestic and roaming data traffic. The transparency offered encourages additional data usage which results in increased revenues for Velcom. The ability to offer innovative offers enables Velcom to differentiate their portfolio from their competitors.