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ENGAGE

Create stickiness with users through account personalisation, analytics based engagements, real-time notifications and automated customer care.

CONNECT ASSIST (CHAT BOT)

  • Openet Digital Business Platform can enable automated self-care capability powered by Google chat bot.
  • Subscribers can open the Connect assist functionality and ask the automated assistant a broad range of questions.
  • Where the Connect Assist cannot solve the customer query they are handed over to a live agent. This live agent fall back is crucial to ensure a great customer experience.

REAL-TIME BALANCE & USAGE

  • Integration to the operator Online Charging System (OCS) and Billing systems allows subscribers to track their Cash Balance in real-time
  • This is trackable in the Connect app also with the top-up history available for the subscriber to view

BILL SHOCK & ROAMING SPEND ALERTS

  • In the My Account section of the Connect app the user has the ability to carry out a range of activities
  • Roaming spend limit can be enabled or disabled and the spend limit altered to their needs
  • Although this is less of an issue in the EU due to new regulations it is still a huge requirement for a large number of operators worldwide

INVOICE & BILLING

  • The Connect app features the ability to showcase a customers monthly spend, what’s included in their package and their billing history
  • This front end view is supported by integration via API to any Billing system

PARENTAL CONTROLS

  • Parents can set content filters relating to specific categories (e.g. adult content, social media, showbiz sites and gaming) and also restrict data usage to certain times during the day
  • The solution provides peace of mind to parents, meeting social responsibility objectives for service providers whilst also providing a high value personalised service with the associated incremental revenues

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DIGITAL JOURNEY TO DIGITAL DESTINATION: 10 WAYS TO BETTER ENGAGE SUBSCRIBERS

Download this ebook to learn about 10 ways to better engage subscribers on the oerators' digital journey.

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