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Create stickiness with users through account personalisation, analytics based engagements, real-time notifications and automated customer care.
CONNECT ASSIST (CHAT BOT)
- Openet Digital Business Platform can enable automated self-care capability powered by Google chat bot.
- Subscribers can open the Connect assist functionality and ask the automated assistant a broad range of questions.
- Where the Connect Assist cannot solve the customer query they are handed over to a live agent. This live agent fall back is crucial to ensure a great customer experience.
REAL-TIME BALANCE & USAGE
- Integration to the operator Online Charging System (OCS) and Billing systems allows subscribers to track their Cash Balance in real-time
- This is trackable in the Connect app also with the top-up history available for the subscriber to view
BILL SHOCK & ROAMING SPEND ALERTS
- In the My Account section of the Connect app the user has the ability to carry out a range of activities
- Roaming spend limit can be enabled or disabled and the spend limit altered to their needs
- Although this is less of an issue in the EU due to new regulations it is still a huge requirement for a large number of operators worldwide
INVOICE & BILLING
- The Connect app features the ability to showcase a customers monthly spend, what’s included in their package and their billing history
- This front end view is supported by integration via API to any Billing system
- Parents can set content filters relating to specific categories (e.g. adult content, social media, showbiz sites and gaming) and also restrict data usage to certain times during the day
- The solution provides peace of mind to parents, meeting social responsibility objectives for service providers whilst also providing a high value personalised service with the associated incremental revenues
OUR LATEST DIGITAL JOURNEY WHITE PAPER
DIGITAL JOURNEY TO DIGITAL DESTINATION: 10 WAYS TO BETTER ENGAGE SUBSCRIBERS
Download this ebook to learn about 10 ways to better engage subscribers on the oerators' digital journey.Click here to download