Create stickiness with users through account personalisation, analytics based engagements, real-time notifications and automated customer care.
Connect Assist (Chat Bot)
- Openet Digital Business Platform can enable automated self-care capability powered by Google chat bot.
- Subscribers can open the Connect assist functionality and ask the automated assistant a broad range of questions.
- Where the Connect Assist cannot solve the customer query they are handed over to a live agent. This live agent fall back is crucial to ensure a great customer experience.
Real-time Balance & Usage
- Integration to the operator Online Charging System (OCS) and Billing systems allows subscribers to track their Cash Balance in real-time
- This is trackable in the Connect app also with the top-up history available for the subscriber to view
Bill Shock & Roaming Spend Alerts
- In the My Account section of the Connect app the user has the ability to carry out a range of activities
- Roaming spend limit can be enabled or disabled and the spend limit altered to their needs
- Although this is less of an issue in the EU due to new regulations it is still a huge requirement for a large number of operators worldwide
Invoice & Billing
- The Connect app features the ability to showcase a customers monthly spend, what's included in their package and their billing history
- This front end view is supported by integration via API to any Billing system
- Parents can set content filters relating to specific categories (e.g. adult content, social media, showbiz sites and gaming) and also restrict data usage to certain times during the day
- The solution provides peace of mind to parents, meeting social responsibility objectives for service providers whilst also providing a high value personalised service with the associated incremental revenues
Our Latest Digital Journey White Paper
Digital journey to digital destination: 10 ways to better engage subscribers
Download this ebook to learn about 10 ways to better engage subscribers on the operators' digital journey.