Change/Renew - Digital Journey

Change/Renew - Digital Journey

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Aligning subscriber and service profitability with predictive analytics to create personalised and relevant offers with the overall objective of reducing churn

Change Plan

  • Providing an intuitive way for customers to change their subscription type will drive up app relevance & engagement and reduce inbound calls.
  • Unfortunately, for telecoms companies churn is a fact of life and even the stickiest of operators will lose at least 10% of their post-paid customers every year.
  • If a customer does want to leave, providing them with a fast and easy way of doing this will boost overall perception and keep an operator in the hunt for a win back down the line.

OUR LATEST DIGITAL JOURNEY WHITE PAPER

DIGITAL JOURNEY TO DIGITAL DESTINATION: 10 WAYS TO BETTER ENGAGE SUBSCRIBERS

Download this ebook to learn about 10 ways to better engage subscribers on the oerators' digital journey.

DIGITAL JOURNEY TO DIGITAL DESTINATION: 10 WAYS TO BETTER ENGAGE SUBSCRIBERS