Aligning subscriber and service profitability with predictive analytics to create personalised and relevant offers with the overall objective of reducing churn
- Providing an intuitive way for customers to change their subscription type will drive up app relevance & engagement and reduce inbound calls.
- Unfortunately, for telecoms companies churn is a fact of life and even the stickiest of operators will lose at least 10% of their post-paid customers every year.
- If a customer does want to leave, providing them with a fast and easy way of doing this will boost overall perception and keep an operator in the hunt for a win back down the line.
OUR LATEST DIGITAL JOURNEY WHITE PAPER
DIGITAL JOURNEY TO DIGITAL DESTINATION: 10 WAYS TO BETTER ENGAGE SUBSCRIBERS
Download this ebook to learn about 10 ways to better engage subscribers on the oerators' digital journey.