Turning Big Data into Smart Data to Drive CEM
January 13, 2016 - Openet
This includes understanding the context of events (such as a network fault) and who is affected. Increasingly this is a big data issue. However, to date big data has not delivered the expected benefits. In order for this to happen big data needs to be turned into smart data.
Openet's new whitepaper 'Turning Big Data into Smart Data to Drive Customer Experience Management' examines how all the data that resides within Operators' systems can be utilized to produce insights that will help Operators significantly enhance their subscribers' experience.
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