Operators Turn to Specialist BSS Vendors to Gain Business Agility
May 2, 2014 - Aleks
Mobile operators today are in a rapidly moving market, continuously bringing new streams of opportunities to grasp and challenges to address. The approach to BSS (business support systems) – including billing, charging and policy - can determine how easy or challenging it would be for a mobile operator to respond to the market and maximize revenue opportunities. In fact, in a recent survey of over 100 operators, 85% acknowledged that market conditions require increasingly agile BSS systems enabling operators to provide service diversity and faster time to market (“Operators’ BSS Strategies, telecoms.com, 2014).
This survey sought operators' views on the most successful BSS strategies and assessed the strengths and weaknesses of specialist BSS vendors versus BSS solutions from network equipment vendors (NEPs).
Overall, the survey suggests that BSS solutions from specialist BSS vendors are best in meeting operators’ requirements for innovation and business agility – when compared with BSS solutions from NEPs. The majority of operators said for instance that specialist BSS vendors will better prepare them for market challenges than those from NEPs. One of the respondents in particular said, “In a high speed data market, real time customer experience management would only be possible by a robust BSS which may be better delivered by specialists.”
Read more at Wired