Managed Services

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Openet Managed Services

Often service providers want a trusted party of run their OSS/ BSS operations as a managed service. Openet Managed Services is a leading innovator in smart operations for network monitoring and high-performance management of complex networks.   Openet Managed Services take the responsibility to manage, operate and optimise today’s highly complex, integrated multi-vendor and multi-platform environments.  Our industry-leading tools and instrumentation enable a pre-emptive view of systems performance and a real-time, meticulous view of customer experience.

Openet enables our customers deliver a sophisticated customer services over complex networks. We leverage our extensive global experience to transform your network operations through:

  • Operations and operational efficiencies enables by AI-driven automation
  • Fast and accurate prevention, detection, and resolution based on Machine learning
  • 360-degree monitoring across the network and IT ecosystem
  • Processes to remedy issues before they impact customer satisfaction
  • Increased business agility through continuous, business value focused application enhancements and modernisation

Openet managed services have a global operations team, all ITIL Certified, strategically located to provide a full 24x7 proactive and reactive engineering response, thus leaving service provider to focus on growing their business.  We offer our customers a 24/7 access to a dedicated service desk, that handles customer incidents, service requests, and information requests.

We provide the following to ensure your IT services run smoothly

  • Smart Network Operations Centre – 24 x 7 rapid response
  • Tooling and instrumentation
  • CEM measurement – real-time analysis of customer experience
  • Independence – Smart operations center is vendor agnostic
  • Global coverage: Our smart operations center is Malaysia with additional managed services centers in Ireland, USA and Brazil

Why Openet for Managed Services?

GPOC –Smart NOC

24X7 Rapid Response center

Tooling/Instrumentation

In house developed and best in breed industry tooling and instrumentation

Customer Experience Management

Real-time view of the customer across multiple touch point in the IT ecosystem which impact their real-life experience

Operational Excellence

Industry-leading tooling using AIOP’s and Global best practice

Vendor Agnostic

Openet’s GPOC and Smart operations monitor and support any vendors equipment

Global Presence

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