Managed Services

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Openet Managed Services

Often service providers want a trusted party of run their OSS/ BSS operations as a managed service. Openet Managed Services is a leading innovator in smart operations for network monitoring and high-performance management of complex networks. Openet Managed Services take the responsibility to manage, operate and optimise today’s highly complex, integrated multi-vendor and multi-platform environments. Our industry-leading tools and instrumentation enable a pre-emptive view of systems performance and a real-time, meticulous view of customer experience.

Openet enables our customers deliver a sophisticated customer services over complex networks. We leverage our extensive global experience to transform your network operations through:

  • Operations and operational efficiencies enabled by AI-driven automation
  • Fast and accurate prevention, detection, and resolution based on Machine learning
  • 360-degree monitoring across the network and IT ecosystem
  • Processes to remedy issues before they impact customer satisfaction
  • Increased business agility through continuous, business value focused application enhancements and modernisation

Openet managed services have a global operations team, all ITIL Certified, strategically located to provide a full 24x7 proactive and reactive engineering response, thus leaving service provider to focus on growing their business. We offer our customers a 24/7 access to a dedicated service desk, that handles customer incidents, service requests, and information requests.

We provide the following to ensure your IT services run smoothly

  • Smart Network Operations Centre – 24 x 7 rapid response
  • Tooling and instrumentation
  • CEM measurement – real-time analysis of customer experience
  • Independence – Smart operations center is vendor agnostic
  • Global coverage: Our smart operations center is Malaysia with additional managed services centers in Ireland, USA and Brazil

Why Openet for Managed Services?


24X7 Rapid Response center


In house developed and best in breed industry tooling and instrumentation

Customer Experience Management

Real-time view of the customer across multiple touch point in the IT ecosystem which impact their real-life experience

Operational Excellence

Industry-leading tooling using AIOP’s and Global best practice

Vendor Agnostic

Openet’s GPOC and Smart operations monitor and support any vendors equipment

Global Presence

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