Openet Managed Services
Often service providers want a trusted party of run their OSS/ BSS operations as a managed service. Openet Managed Services is a leading innovator in smart operations for network monitoring and high-performance management of complex networks. Openet Managed Services take the responsibility to manage, operate and optimise today’s highly complex, integrated multi-vendor and multi-platform environments. Our industry-leading tools and instrumentation enable a pre-emptive view of systems performance and a real-time, meticulous view of customer experience.
Openet enables our customers deliver a sophisticated customer services over complex networks. We leverage our extensive global experience to transform your network operations through:
- Operations and operational efficiencies enabled by AI-driven automation
- Fast and accurate prevention, detection, and resolution based on Machine learning
- 360-degree monitoring across the network and IT ecosystem
- Processes to remedy issues before they impact customer satisfaction
- Increased business agility through continuous, business value focused application enhancements and modernisation
Openet managed services have a global operations team, all ITIL Certified, strategically located to provide a full 24x7 proactive and reactive engineering response, thus leaving service provider to focus on growing their business. We offer our customers a 24/7 access to a dedicated service desk, that handles customer incidents, service requests, and information requests.
We provide the following to ensure your IT services run smoothly
- Smart Network Operations Centre – 24 x 7 rapid response
- Tooling and instrumentation
- CEM measurement – real-time analysis of customer experience
- Independence – Smart operations center is vendor agnostic
- Global coverage: Our smart operations center is Malaysia with additional managed services centers in Ireland, USA and Brazil