Openet are fully committed to ensuring continuation of essential functions and services to our customers worldwide through an effective and comprehensive program of disaster prevention, and total business recovery, in the event that a disaster or serious emergency is experienced. Using the British Standard 25999 as our guide we have taken steps to ensure that our major business functions have the ability to continue should an unforeseen event strike one of our geographically dispersed locations.

Openet Business Continuity Planning Guidelines

Openet has developed plans that include the ability to mitigate and/or recover from situations including, but not limited to, power outages, major water leaks, fire, loss of water, severe weather, and any facilities failures that may cause business interruptions. Plans are designed to account for business interruptions of various lengths and scope, and require that Openet is able to recover critical functions according to their time criticality. Key features of Openet’s corporate disaster recovery planning include annual reviews of the following:

  • Identification of all mission-critical systems
  • A review of financial operational risks
  • Alternate communications between Openet and its employees and customers
  • Employee safety strategies and communications
  • Systems and telecommunications accessibility
  • Alternate physical site location and preparedness

Openet Contingency Planning and Business Recovery

Openet mitigates risks to reduce potential issues and impact. Openet’s recovery plans includes but is not limited to the following:

  • Employee Safety — Openet places an emphasis on employee safety. We conduct regular evacuation drills led by trained floor wardens and supervised by on-site security personnel.
  • Backup Power — Our Sites that contain our product development servers (hosted off- site in Dublin) are located in buildings with Uninterrupted Power Supply (UPS) and backup generators.
  • Separate Sites — Openet has its headquarters in Dublin, Ireland. We also have office locations in Reston, Virginia, USA; Sao Paulo, Brazil; and Kuala Lumpur, Malaysia.  Most of our employees have the equipment and capability to work remotely should access to office facilities be disrupted.  Many of our Services and Support personnel work on-site at customer locations located globally.  Should an event impact one of Openet’s office locations, this would not impact the team’s ability to provide contracted Services and Support.  Additionally critical code bases are backed up and shared between our Dublin based servers and those located in the USA.
  • Alternate Site Tests — Openet shall conduct periodic tests to ensure access of its critical code bases and development services are accessible from remote locations should the primary locations be inaccessible.

Openet considers business continuity planning to be a critical and an iterative process, requiring ongoing review to assess risks and their appropriate responses. As a result, this plan may change as necessary. Please feel free to contact us at info@openet.com at any time for further information on our Business Continuity Statement.

Niall Norton
CEO, Openet