Consumer dependence on mobile access is evolving at a rapid pace. Subscribers have become so dependent on staying connected that access has migrated from a desire to a necessity, often leading to unexpected data charges on their next bill. Subscribers who spend the majority of their battery life streaming video, downloading music or using apps while not connected to WI-FI are prone to exceeding their monthly data limit. In an effort to calm the waters with these subscribers experiencing bill shock, operators must make data charges easier to track at home and abroad as well as seek solutions to enhance the subscriber experience and create stronger customer loyalty long term.
Check out the Bill Shock infographic below to learn about the changing market for mobile data and how Openet integrates policy and charging to provide unrivalled visibility, control and tariff flexibility.