There’s five main areas that vendors need to change.
Liberty Global’s newly-released Connect App offers its users seamless connectivity access both in and out of the home within the same, easy-to-use interface.
In this piece Niall Norton, CEO at Openet, a BSS and customer engagement systems provider, reflects on Vodafone’s recent rebrand and what it means for the industry.
The deal is the company’s third deployment with a satellite operator which indicates the growing demand for policy controls outside of traditional telecoms networks.
Niall Norton named as one of 100 most powerful people in the industry
Openet graduates participate in an intensive 15-week on-boarding programme, thus providing them with a rotational overview of all parts of the organisation.
Openet's offices in Dublin offer a glimpse of what artificial intelligence (AI) betokens for the network operators of the future.
Orange Poland has implemented virtualized versions of its Policy Manager and Evolved Charging solutions.
With better targeting, revenue protection can become revenue generation – and that’s a much better destination
The point, now, according to Openet, is to build better joint offerings and to do that requires some radical approaches.
NPS has worked but the cracks are beginning to show, it’s now time for operators to broaden their horizons.
With the pressure on for operators to boost the way they engage with customers and improve the way they make them feel, the question is: is NPS enough?
Operators need to get ready for falling consumer data prices, which could reach zero in the next 5 – 10 years.
Service providers must focus on customer retention and providing their customers with a sense of belonging.
Software-defined networking and network functions virtualisation are set to change the way telecoms operators structure their networks. Where are we now ?
Service providers must focus on giving their customers a reason to belong and therefore pursue a membership and community-based approach.
Alex Leslie of Disruptive Views discusses Openet's latest white paper on membership for telcos.
There’s been a lot of debate going on for the last 5 years about the future of billing, but still telcos are using billing systems as some customers want to receive bills.