The point, now, according to Openet, is to build better joint offerings and to do that requires some radical approaches.
NPS has worked but the cracks are beginning to show, it’s now time for operators to broaden their horizons.
With the pressure on for operators to boost the way they engage with customers and improve the way they make them feel, the question is: is NPS enough?
Operators need to get ready for falling consumer data prices, which could reach zero in the next 5 – 10 years.
Service providers must focus on customer retention and providing their customers with a sense of belonging.
Software-defined networking and network functions virtualisation are set to change the way telecoms operators structure their networks. Where are we now ?
Service providers must focus on giving their customers a reason to belong and therefore pursue a membership and community-based approach.
Alex Leslie of Disruptive Views discusses Openet's latest white paper on membership for telcos.
There’s been a lot of debate going on for the last 5 years about the future of billing, but still telcos are using billing systems as some customers want to receive bills.
Stephen O’Loughlin, VP Product Management of Openet takes a look at the new landscape and outlines the new opportunities that are being opened up to operators.
Simplification and focusing on staff are key to improving the service telcos provide.
An increased focus on staff performance could help the telecoms industry escape from its customer satisfaction quagmire.
James Barton of Developing Telecoms discusses Orange Egypt's integration of Openet's Real-Time Offer Manager.
Openet wins Most Innovative Data Monetisation Solution award at the Policy Control Conference in Berlin
Openet’s Real-time Offer Manager (RTOM) honoured for offering greater insight, personalised engagement and increased revenues
Alex Leslie of Disruptive Asia discusses MVNOs
Ray Sharma of the Fast Mode discusses Openet's new solution Assure
Openet CEO Niall Norton talks about the future of Google and smart homes
Martin Morgan of Openet discusses OTT substitution