With the pressure on for operators to boost the way they engage with customers and improve the way they make them feel, the question is: is NPS enough?
Operators need to get ready for falling consumer data prices, which could reach zero in the next 5 – 10 years.
Service providers must focus on customer retention and providing their customers with a sense of belonging.
New Director of Customer Experience Management instrumental in Openet’s Digital Customer Experience enablement strategy
2016 saw Openet Invest in New Virtualization Business Unit and Regional Expansion
Openet enables Orange Egypt to stimulate data usage through real-time offers to create new revenue streams