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Interaction Gateway

Enabling secure, real time interaction between network systems and network users.

Accelerating demand for smartphones, tablets and other connected devices is driving network investments (across mobile, wifi, cable and fixed line) to accommodate the required high-speed data connectivity. The proliferation of always-on smart devices running sophisticated applications creates new opportunities for richer customer engagement but also creates network management challenges. Openet Interaction Gateway (IG) is a network gateway function enabling operators to efficiently manage the real-time interaction between smart devices and back end BSS/OSS systems. By deploying Interaction Gateway operators can enhance customer engagement with the dynamic up-sell of services, enhance mobile self care by exposing real-time network functionality and improve network management by enforcing policy decisions on devices.

Advanced customer engagement and smarter up-sell offers
The Interaction Gateway enhances the effectiveness of existing operator campaign management solutions using a decision rules engine. The decision rules engine uses real-time network event triggers and cached subscriber profile and historic usage data to select the best customer offer. Operators can quickly configure the decision rules to launch new offers quickly and monitor user take-up in real-time. These offers can be sent out to the subscriber using the many notification communication channels available in IG. With Interaction Gateway operators can enhance customer engagement by extending communication channels beyond SMS, email and IVRs towards rich engagement with push messaging using Apple Notification Service and Google Cloud Messaging to deliver real-time interaction with Smartphone applications.
Enhance Mobile Self care with Policy and Charging Control integration
Openet Interaction Gateway provides a central access point through which smart devices can securely interact with information stored across many network systems. Interaction Gateway integrates with policy (PCRF), online charging (OCS) and other back end BSS/OSS systems (CRM, SPR, Middleware etc.)to enable customers to view their real-time data usage, account spend details and to set personal and corporate limits. Interaction Gateway features a telco grade integration layer that supports multiple protocols including Diameter, SOAP, HTTP and GTP and is designed to allow easy integration with both operator and third party applications.
Device based policy decisions & intelligent WiFi offload
Interaction Gateway provides for device-level policy enforcement, enabling optimized device and network interaction for granular control of services. The Interaction Gateway, in conjunction with an Openet client installed on the users handset, enables operators to monitor and manage application behaviour, set application priorities and manage network access. Interaction Gateway is ANDSF (Access network discovery and selection function) compliant and can deliver dynamic offloading polices directly to the smart device. Interaction Gateway brings additional value to operator Wi-Fi offload strategies by leveraging the BSS/OSS integration to enable smarter real-time decision making when applying device side offload policies.

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