As the momentum of high speed network deployments, convergent devices and the widespread availability of new services and applications create a virtuous circle for demand, customers must continue to have a positive user experience; part of that experience is a customer view of and control over their monthly spending. Customer dissatisfaction can inhibit uptake of new services, generate customer complaints, increase churn, cause bad debt and ultimately impact your revenue stream.

Openet’s Spending Limits solution empowers customers to control their monthly spend through real-time management of service balances, with limits viewed and configured through a self-care portal.

Enhanced Customer Experience

The flexibility and control provided by FusionWorks enables service providers to deploy a usable Spending Limits solution that allows customers to:

• Access customer self-care portal to view and set limits view across individual services
• Identify current balances in terms of money, minutes, bundles etc

Accurate Pricing and Control

The customer experience is further enhanced by:

• The accurate calculation service charges (with appropriate tax, discounts, etc.)
• Notification to customer of impending limits
• Enforcing volume, duration or event limits on services with re-direct to portal, once limit is reached
• Continued access to emergency calls and services regardless of set limits

The flexibility and control provided by the Spending Limits solution gives customers the peace of mind of having a fully monitored and controlled monthly spend on their account. Additionally, for the Service Provider, this solution reduces churn, lowers customer complaints from “sticker shock” and reduces bad debt.