The momentum of high-speed network deployments, convergent devices and the widespread availability of new and diverse applications are creating a strong demand in service uptake. It is important that this increased network activity does not lead to negative customer experiences caused by “sticker shock”. Customer dissatisfaction can inhibit uptake of new services, generate customer complaints, increase churn, cause bad debt and ultimately impact your revenue stream.

Additionally, the variety of billing models, promotional and loyalty offerings, third-party content providers, increased roaming habits and user inexperience can expose customers to significantly higher bills and the carrier to the risk of bad debt and higher churn.

Openet’s Credit Controls solution enables service providers to set limits on service usage based on each subscriber’s credit rating or payment history. The solution assures peace of mind for the customer and reduces bad debt and churn for the Service Provider.

Real-Time Credit Control 

Openet’s Credit Controls solution enables real-time management of service balances, with configured limits to control customer spend. Additionally, the solution provides notification of impending service limits to customer with options to temporarily override these limits.

Enforcement Across all Services and Balances

The flexibility and control provided by FusionWorks enables carriers to deploy a real time Credit Control solution that:

• Monitors current balances in terms of money, minutes, bundles etc and additionally calculates service charges (with appropriate tax, discounts, promotions etc)
• Identifies current service-affecting customer status (for example customer location, time-of-day etc.)
• Enforces volume, duration or event limits on services
• Notifies customer of impending limits and offers via a self-care portal the option of a temporary override on limits
• Logs all authorized overrides to provide non-repudiation
• Continued access to emergency calls and services regardless of set limits

The flexibility and control provided by the Credit Controls solution gives customers the peace of mind of having a fully monitored and controlled monthly spend on their account. Additionally, for the Service Provider, this solution reduces churn, lowers customer complaints from “sticker shock”, lowers customer care costs and reduces bad debt.