Openet treats the first sale to a new customer as the beginning of a long-term relationship. A key part of this relationship is the post-sale support we provide to each customer—support that is tailored to each customer's unique requirements.
Our support group is a highly skilled, multi-functional team with expertise spanning our entire product line, professional services and the underlying databases, operating systems, and networks. The team is absolutely committed to delivering on the Service Level Agreements we sign with our customers.
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"Openet offers British Telecom high levels of flexibility in terms of usability and configurability through knowledge transfer and the establishment of a joint competence center."
— Leena Magudia, Head of Billing, BT Global Services |
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The breadth of our support packages matches that of our customers. Each package is built around the following parameters:
- Full coverage (24 hours a day, 365 days of the year)
- Basic office hours (Mon. – Fri., 9 a.m. – 5 p.m.)
- Basic office hours with on-demand extensions
- Third line only
- Second and third line
- First, second, and third line support packages.
- Production systems only
- Production and test
- Production, test, and development
- Offsite (from Openet premises)
- Onsite (at the customer site)
- Offsite with an on-demand onsite extension
- Product software only
- Business rules and product software
- Third-party tools and applications
With dedicated support centers at our headquarters in both Europe and the United States, Openet provides around the clock coverage to our customers worldwide.
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US: +1-866-673-6382 / +1-866-673-6380
Europe: +353-1-6204620
Australia +61 1300 760 263
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Products & Services 
