Openet Services
Openet provides a complete array of services to our customers, enabling them to realize the maximum return on investment in FusionWorks™ as well as their network and business systems. Creating a solution isn’t just about installing software. Openet believes that solutions are dynamic as are the companies that need them. Openet services support customers at every stage of ownership, offering advice and counsel, implementation, customization, onsite system management, training and issue resolution.
Openet services include:
Solution Delivery
Openet Solution Delivery teams provide a range of services including consulting services, business and systems analysis, implementation and customization, and ongoing system enhancements and upgrades.
Client Services
Openet Client Services equips service providers and network operators with onsite resources for operational planning, systems administration, and systems engineering on a short- or long-term basis. Drawing from a pool of Openet trained personnel, our Client Services customers are able to exploit our expertise and thought leadership in network-edge event and transactional software development and deployment.
Customer Support
Our support group ensures that, if and when an issue with your FusionWorks™ deployment arises, it is resolved as quickly as possible with little to no impact on your business. Our team of support professionals are highly skilled, and multi-functional with expertise spanning our entire product line, custom-developed implementations, and the underlying databases, operating systems, and networks. The team is committed to delivering on the Service Level Agreements we sign with our customers.