In today’s evolving telecom environment, communications service providers are watching IT and network operations resources diminish amidst pressures to cut costs and deploy more new services more quickly than ever before. Fortunately, Openet can help. Whether you need to improve your company’s mediation, charging, and real-time rating; or you are trying to leverage an OPEX budget to increase resources; or you simply need to temporarily augment in-house resources—Openet Client Services is the solution.

Client Services equips service providers and network operators with onsite resources for operational planning, systems administration, and systems engineering on a short- or long-term basis. Drawing from a pool of Openet trained personnel, our Client Services customers are able to exploit our expertise and thought leadership in network-edge event and transactional software development and deployment.

Additional Capabilities

• Augment in-house IT and network operations resources with outsourced mediation experts who are proficient in FusionWorks™ products and related solutions.
• Access resources that include basic systems administration to manage day-to-day mediation tasks, as well as advanced systems engineering to make system configuration changes and resolve minor issues.
• Provide in-house support and training.

Benefits

• Reduce execution risk and cost by achieving the highest possible operational efficiency and quality.
• Decrease time-to-market for new services by ensuring that system changes and upgrades are completed on time.
• Guarantee long-term operational proficiency by providing a mechanism for in-house resources to gain expert on-the-job training and support.
• Assist in programs for enhanced reporting.

Openet has the largest density of mediation and charging experts available anywhere. Our global staff is poised to leverage a deep expertise gleaned from other Openet accounts to apply best practices to your company. Our Client Services team can best manage your FusionWorks implementation, and possesses an unsurpassable knowledge of the FusionWorks suite of products and solutions.