FusionWorks™ Balance Manager

As subscribers experiment and subscribe to different services, they will require the flexibility to choose how they pay for these services. FusionWorksTM Balance Manager delivers this flexibility while improving customer service, limiting credit risks, and reducing costs. FusionWorks Balance Manager enables service providers to deploy hybrid pre and post-paid accounts, manage account balances in real-time, organize subscriber hierarchies, and enforce spending limits. Subscribers enjoy capability to allocate, share, and administer balances at an account and service level, giving them an unprecedented level of control over their services. FusionWorks Balance Manager leverages the industry leading FusionWorks Framework to deliver the performance, scalability, and flexibility demanded by the world’s largest and most complex carrier networks.

Supporting Customer Relationship Management

Customer satisfaction is strongly influenced by perceptions of how well a service provider understands their needs. FusionWorks Balance Manager provides a high degree of configurability, helping to deliver a tailored account set-up and management experience. With it, service providers can assign multiple subscribers to a group account, including designating who has pre-paid and post-paid balances. Multiple lifecycle stages can be defined to monitor and react to subscriber activity, such as quickly targeting potential churners. Or use its support for promotional activities to award bonuses based on subscribers achieving usage thresholds.

Differentiation through Personalization

FusionWorks Balance Manager offers a range of features designed to support subscriber personalization of their accounts. Subscribers can designate which services are credited from pre or post-paid balances, determine how subscribers wish their accounts and services to be refilled, enforce account spending limits, and ensure out-of-credit accounts are sympathetically treated e.g. allowing for limited overages for loyal users. By being able to customize their accounts, subscribers can add value to their service, delivering a differentiated relationship with the service provider.

Reduce the Costs and Risks of balance management

Designed for low latency high throughput, FusionWorks Balance Manager shields existing balance management systems from the growing volume of real-time requests. Openet can remove high-load services from expensive IN-systems. Alternatively, it can be used to improve the real-time performance of existing balance management solutions. By leveraging existing investments in customer interfaces, FusionWorks Balance Manager provides a high performance, cost-effective solution for post-paid account spending limits, the delivery of new pre-paid data services and the support of new subscribers.