Customer Support

Harness the Power of Service Optimization Software

Openet treats any first sale to a new customer as the beginning of a long-term relationship. A key part of this relationship is our post-sale support.

The Openet support team consists of a highly skilled, multi-functional group of experts. With a knowledge base that spans our entire product line, services, underlying databases, operating systems, and networks, our representatives provide tailored support to address diverse customer needs.

The breadth of Openet support packages matches that of our customers. Each package is built around the following parameters:

• Full coverage (24 hours a day, 365 days of the year)
• Basic office hours (Mon. – Fri., 9 a.m. – 5 p.m.)
• Basic office hours with on-demand extensions
• Third line only
• Second and third line
• First, second, and third line support packages.
• Production systems only
• Production and test
• Production, test, and development
• Offsite (from Openet premises)
• Onsite (at the customer site)
• Offsite with an on-demand onsite extension
• Product software only
• Business rules and product software
• Third-party tools and applications

The Openet Customer Support team is absolutely committed to delivering on the Service Level Agreements we sign with our customers. Contact us to learn how we can assist your organization.