Onsite Support Engineer

ROLE TITLE:  Onsite Support Engineer  
REPORTING TO: Support Manager
LOCATION:  Clayton, Melbourne, Australia

ABOUT OPENET
Openet is a leading worldwide provider of Transactional Intelligence solutions that enable the world’s largest and most innovative service providers to extract maximum value from their networks by gaining greater visibility into and control over the activity on them. Our solutions are based on a common product platform, FusionWorks, which sets the industry standard for performance, scale and flexibility. A global company, Openet’s implementations include long-running engagements with the world’s leading service providers such as British Telecom, Orange, a&t, Verizon Wireless and Telstra.

ROLE SUMMARY
The role of the Onsite Support Engineer is to provide the client with onsite assistance in operating and maintaining the Production environment post go-live. This is a highly involved and technical role and includes:

• Primary point of contact for Customer’s production issues
• Call handling / bug tracking
• Problem analysis / technical troubleshooting
• Development of fixes / workarounds
• Assistance in the delivery of new product/solution level releases.
• Interfacing with customers for operational support activities
• Working with operational team on maintaining customers production system
• Providing on-call (rotational) support as agreed with Support Service Manager
• Mentoring and review of more junior engineers
• The Onsite Operational Engineer will also be the primary point of contact working with Openet Product team on product enhancement and/or deliver product defects fixes.
• Will liaise with on-site/off-site Professional Services team to develop additional customer requirements and deliver changes to the customer rule-sets.

The person will be onsite at the Client for the contractual period.

ESSENTIAL SKILLS

• Competent & demonstrable software development and debugging skills acquired in all of the following:
• A scripting language such as Shell, TCL/TK, DCL and/or
• A programming language such as C, C++ or Java
• Oracle/PLSQL
• UNIX (HP and Sun) / Linux
• Excellent Oral and Written Communication Skills
• Broad understanding of telecommunications and the operation of applications in the Telecom industry
• Software Design & Development in industry
• Demonstrable analysis abilities
• Ability to monitor and operate a mediation/rating solution, seeking to foresee problems and resolve them before major crises occur
• Ability to understand complex technical issues and recommend / implement solutions and fixes
• Troubleshooting skills

USEFUL

• CORBA
• Windows (NT/2000/XP)
• Telecom networking protocols (ISDN, X.25, SS7)
• In-depth understanding of telecom networks and technologies
• Development life cycle
• Telecommunications applications
• High-Availability Environment concepts
• Previous experience in a support organization
  

How to apply:- Please send your CV to:
jobs@openet.com